FAQ

Aetheria Candle Co. is a home based boutique candle company inspired by the mysterious and enchanting folklore of the Appalachian Mountains. Each candle is crafted with care, using eco-friendly ingredients and thoughtfully blended scents that transport you to misty mountain trails, ancient forests, and whispered legends.

In the foothills of The Great Smokey Mountains in Maryville, Tennessee. All of our candles are handcrafted with love in small batches to ensure the highest quality. We take great pride in sourcing sustainable materials and supporting ethical production methods.

At this time, Aetheria Candle Co. is an online-only business. However, we occasionally partner with local boutiques and artisan markets. Keep an eye on our social media or sign up for our newsletter to see where we’ll be next!

We use luxury 100% natural coconut, sunflower and apricot blends to create a clean-burning, eco-friendly candle. Our waxes are free from paraffin, phthalates, and other harmful additives.

Yes! We prioritize safety and sustainability, which means our candles are made with non-toxic, phthalate-free fragrances and lead-free, cotton or wood wicks. Our candles burn clean, without releasing harmful chemicals into your home.

No. While some essential oils might seem appealing for scented candles, they are often not ideal due to poor scent throw, potential for unpleasant odors when burned, and the fact that they are not designed for candle use. Poor Scent Throw: Many essential oils degrade or burn off quickly when exposed to the heat of a candle flame, resulting in little to no scent. Unpleasant Odors: Some essential oils, when heated, can produce an unpleasant or even "burnt" scent, which can be a disappointing experience. Not Designed for Candle Use: Essential oils are not formulated for use in candles and may not mix well with candle wax, leading to uneven fragrance distribution or even greasy residue. Flammability and Safety: Some essential oils are highly flammable and can pose a fire hazard when used in candles. Cost: Essential oils are much more expensive than fragrance oils, making them a less cost-effective option for creating scented candles. Fragrance Oils are Better Suited: Fragrance oils are specifically formulated for use in candles and are designed to withstand heat and provide a strong, long-lasting scent

Yes! All of our candles are cruelty-free and made without animal testing. We only use coconut, sunflower and apricot waxes. We leave the beeswax to the bees!

To get the most out of your candle: Trim the wick to ¼ inch before each burn to prevent soot and ensure an even burn. Allow the first burn to last until the wax melts to the edges of the jar (about 2-3 hours). This prevents tunneling and extends burn time. Avoid burning for more than 4 hours at a time to keep the wax from overheating.

We encourage reuse and recycling! Our candle jars make great storage containers, plant pots, or decorative holders. To clean out the jar, place it in the freezer for a few hours and pop out the remaining wax, or pour hot but not boiling! water inside to melt and remove residue.

Tunneling happens when a candle burns straight down the wick, leaving wax around the edges. To prevent this, always let your first burn melt the entire top layer of wax (which may take 2-3 hours). If tunneling has already started, try using a foil wrap method to help the wax melt evenly again.

If your wood wick keeps going out, try these steps: Trim the wick to ⅛ inch before relighting. Remove any burnt wood from the tip. Make sure you’re lighting the wick at the base where it meets the wax.

We charge a flat rate of $5 for all standard shipping on orders under $45 and offer free shipping on orders over $45 within the continental U.S., Alaska, Hawaii and Puerto Rico.

If an item is in stock, it ships within 1-2 business days. Standard shipping typically takes 4-7 business days, depending on your location.

At this time, we only ship within the United States, but we hope to expand in the future!

Yes! Once your order has shipped, you’ll receive an email with tracking details so you can follow your candle’s journey to your doorstep.

We gladly accept returns of unused and unopened candles within 15 days of receipt. If you need to make a return, please email luna@aetheriacandle.com with "Return Authorization" in the subject line and include your order number. Please note that we do not cover return shipping costs, and original shipping fees are non-refundable.

If your candle arrives damaged, please email luna@aetheriacandle.com within 15 days of receiving it and include clear photos of the damaged item and the packaging. We’ll work quickly to offer a replacement or refund.

At this time, we do not offer direct exchanges. However, you can return an unused candle and place a new order for a different scent. To check out our scents, please send us an email telling us what scents you would like to try and we will send you samples. Please limit your request to 5 scent samples.

No, all sale items, bundles, discontinued products, and custom orders are final sale and cannot be returned.

Yes! We’d love to work with retailers who share our passion for high-quality, handcrafted candles. For wholesale inquiries, please contact luna@aetheriacandle.com.

At this time, we do not offer custom scents for individual orders, but we may consider special requests for wedding favor, bulk or wholesale orders. Feel free to reach out to luna@aetheriacandle.com to discuss possibilities!

Yes! We offer bulk candle orders for weddings, special events, and corporate gifts. If you're interested in custom-labeled or event candles, please email luna@aetheriacandle.com to discuss your vision.

Sustainability is at the heart of everything we do. Our candles are made with natural waxes, lead-free wicks, and non-toxic fragrances. We use eco-friendly packaging whenever possible, including recyclable or reusable jars. We also source locally when possible to reduce our carbon footprint.

Yes! We are committed to using ethically sourced ingredients, including responsibly harvested coconut, sunflower and apricot waxes. We also work with suppliers who uphold fair labor practices.